Marcia Pledger is a business journalist and author who specializes in covering stories of reinvention with both companies and careers. Her book, My Biggest Mistake … And How I Fixed It: Lessons from the Entrepreneurial Frontlines, features some of the more than 450 small business owners she’s featured. While she’s spent her career covering topics as diverse as public companies, marketing, technology, workplace trends and business etiquette, her preference is sharing the human experience in business. A constant learner from leaders of small and large companies, she enjoys sharing transformative business strategies with business groups, women’s organizations, colleges and universities. As a 2014 Knight Wallace Fellow and 2013 Kiplinger Fellow, she’s fascinated with the correlation between business etiquette and business success.